Welcome to gardensplashup.com, your trusted online store for high-quality table tennis equipment from PingPlay Shop — feel the excitement of the game and treat yourself to an active summer where the sporting spirit lives in every stroke! We are dedicated to providing secure, reliable, and transparent shipping services fully compliant with Swiss consumer protection laws. Please read this Shipping & Delivery Policy carefully before placing your order.
We deliver to all cantons and regions within Switzerland. International shipping is not offered at this time.
Orders are usually processed within 1–2 business days after payment confirmation. Orders placed on weekends or Swiss public holidays will be processed on the next working day.
If there are any unexpected delays, we will notify you promptly via email.
We partner with reputable Swiss courier services to ensure safe and timely delivery of your table tennis equipment. Available shipping options include:
Delivery times may vary due to seasonal demand, weather conditions, or other factors beyond our control.
Shipping fees are calculated based on the size, weight, and shipping method of your order. All shipping costs will be displayed clearly during checkout. Orders over CHF 100 qualify for free standard shipping within Switzerland.
Please ensure your delivery address is complete and accurate. We cannot be held responsible for delays or lost shipments resulting from incorrect or incomplete address information.
If a shipment is returned to us due to an incorrect address or failed delivery, you may be charged additional shipping fees for resending the order.
Once your order has been dispatched, you will receive an email with tracking details to monitor your shipment’s progress at any time.
If delivery cannot be completed, the carrier may leave a notice with instructions for rescheduling delivery or arranging pickup. If a shipment is returned to us after multiple failed delivery attempts, you will be responsible for any re-shipping costs.
If your order arrives damaged or is lost during transit, please contact us within 48 hours at info@gardensplashup.com or call +41 41 348 65 89. We will investigate the issue and, if applicable, arrange a replacement or refund.
This Shipping & Delivery Policy complies with the Swiss Code of Obligations (OR) and the Federal Act on Unfair Competition (UWG). Nothing in this policy limits your statutory rights under Swiss consumer law.
If you have any questions about shipping or delivery, please contact our customer support team:
Thank you for choosing PingPlay Shop at gardensplashup.com — where your passion for table tennis meets quality and convenience.
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