This Payment & Refund Policy applies to all purchases made through gardensplashup.com, operated from Ringstrasse 19, 6010 Kriens, Switzerland. By placing an order on our website, you agree to these terms. For any inquiries, please contact us at info@gardensplashup.com or call +41 41 348 65 89.
We accept secure payments via major credit and debit cards (Visa, Mastercard, American Express), PayPal, and Twint. All payment transactions are encrypted and processed in compliance with the Swiss Federal Act on Data Protection (FADP). The total price, including Swiss VAT and shipping fees, will be clearly displayed before you finalize your order.
To protect against fraud, we reserve the right to verify payment details and may cancel orders if payment cannot be confirmed or suspicious activity is detected.
Upon successful payment, you will receive an email confirmation summarizing your order details. Please review this confirmation carefully and contact us immediately if you notice any errors. If you do not receive confirmation within 24 hours, please contact our customer support team.
Orders will only be processed and shipped once full payment has been confirmed.
In accordance with Swiss contract law (Obligationenrecht, CO), you have the right to withdraw from your purchase within 14 days of receiving the goods, without providing any reason. The withdrawal period starts on the day you, or a third party designated by you (other than the carrier), takes physical possession of the goods.
To exercise this right, please notify us by email at info@gardensplashup.com, clearly stating your order number and your decision to withdraw from the contract.
Returned table tennis equipment must be unused, in original condition, and in the original packaging with all accessories, manuals, and tags intact. We reserve the right to refuse returns if products show signs of use, damage, or missing components. Unless the products are defective or incorrectly delivered, you are responsible for the return shipping costs. Please send returns to: Ringstrasse 19, 6010 Kriens, Switzerland.
After receiving and inspecting the returned items, we will process your refund within 14 days. Refunds will be issued via the original payment method unless otherwise agreed. The refund will include the purchase price and standard shipping fees. Additional charges for express or premium shipping services will not be refunded.
You will receive an email confirmation once your refund has been processed.
The following items cannot be returned except if defective or delivered incorrectly:
If you receive goods that are defective, damaged, or incorrect, please contact us immediately at info@gardensplashup.com with your order number and photos of the issue if possible. We will arrange for a replacement, repair, or refund at no extra cost to you in accordance with your statutory rights.
Our customer service team is here to assist with any payment, shipping, or return questions. Please contact us via email at info@gardensplashup.com or by phone at +41 41 348 65 89. PingPlay Shop is committed to providing you with high-quality products and excellent customer care to keep your sporting spirit alive.
gardensplashup.com